1/ Select Octopus
Please note that this function is only applied to Octopus APP
2/ Complete the order
You'll see the order confirmation page.
3/ Settle payment through the link
4/ Screenshot and send us back the payment record
Q: How to check out with Consumption Voucher online?
A: Follow the instructions at checkout to select your payment method to complete the transaction.
Q: If the amount exceeds the balance of the Consumption Voucher, could the payment splits?
A: Online Store only accept single the transaction payment in one order. Customers need to purchase a Kohikona Gift Card with Consumption Voucher first. Then placing a new order to purchase your target products with Gift Card and complete the entire transaction with other payment method.
Q: Possible to buy Kohikona Gift Card with Consumption Voucher?
Q: How would be the amount handled if the orders being out of stock are made by Consumption Voucher?
A: The amount will be converted into Store Credit to purchase other products, but non-refundable.
Q: Are products purchased with Consumption Voucher returnable/exchangeable?
A: Only products eligible return or exchange are allowed to be exchanged, but no refund.
* More details about Return & Exchange Policy, please refer to https://bit.ly/kohikona-return
If you have any questions, please WhatsApp +852 9699 0610 or Email to email@example.com to contact customer service.