Payments accepted - Tap & Go / Alipay / Octopus / WeChat Pay / BoC Pay

Q&A about Consumption Voucher

Q: How to check out with Consumption Voucher online?
A: Follow the instructions at checkout to select your payment method to complete the transaction.

Q: If the amount exceeds the balance of the Consumption Voucher, could the payment splits?
A: Online Store only accept single the transaction payment in one order. Customers need to purchase a Kohikona Gift Card with Consumption Voucher first. Then placing a new order to purchase your target products with Gift Card and complete the entire transaction with other payment method.

Q: Possible to buy Kohikona Gift Card with Consumption Voucher?
A: Yes. Terms of use follow the Gift Card’s terms and conditions - https://bit.ly/kohikona-gift-card

Q: How would be the amount handled if the orders being out of stock are made by Consumption Voucher?
A: The amount will be converted into Store Credit to purchase other products, but non-refundable.

Q: Are products purchased with Consumption Voucher returnable/exchangeable?
A: Only products eligible return or exchange are allowed to be exchanged, but no refund.
* More details about Return & Exchange Policy, please refer to https://bit.ly/kohikona-return

Kohikona reserves the right of final interpretation in case of disputes over the content or rules.

If you have any questions, please WhatsApp +852 9699 0610 or Email to hello@kohikona.com to contact customer service.