Please ensure that the address, postal code, and telephone information you provide is accurate and complete. If there are errors or omissions or some areas require additional personal information, such as ID cards, etc., we will contact you to supplement relevant information, and the delivery speed may be delayed due to this. In addition, bank payment review, customs clearance and bad weather will also affect the time required for delivery.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
Our products fall into two categories: In Stock & Pre-Order and each item's type is listed on its product page. Estimated delivery dates for each product are displayed on individual product pages and in the order confirmation email you’ll receive immediately after placing an order.
In Stock items in orders placed before 3 p.m. (GMT+8), Monday - Friday (Except Public Holidays) or 12 p.m. (GMT+8), Saturday will typically ship that same day. Orders placed after 3 p.m. (GMT+8) Monday–Friday (Except Public Holidays) will ship within 24 hours. Orders placed after 12 p.m. (GMT+8) on Saturday and throughout the weekends (as well as Except Public Holidays) will ship the following Monday (or next working day).
*It may vary due to the stock level. We will notify customer separately under special circumstances.
Please note that in peak periods orders may take a little longer (up to 3-5 business days) to ship out. Thanks for your patience!
If your order contains a mix of In Stock and Pre-order items, the entire order will not ship until all of the Pre-order items have arrived at our warehouse. If you need something more immediately, please contact our team at here .
Purchase over certain amount would enjoy free shipping to certain destinations.
Estimated shipping fee could be found on cart page before check out.
Public holidays: Please note that the delivery time may be extended during public holidays or promotional activities. For public holidays in Hong Kong, you can refer to here. For public holidays around the world, please check with your government website.
After the order is sent, we will notify you via email. If you have not received the delivery notice within five working days after payment, please Email us
You can check the shipping status of the package at the following website.
Please note: it may take 24 hours to update
Due to different policies and regulations in different countries, import taxes and duties will be calculated at the time of customs clearance. The express company will contact you for details of the tariffs. For details of import taxes and tariffs around the world, please check on your government website.
Customs and Import Restrictions
The customs may require you to provide additional documents and the corresponding time for customs clearance, and the delivery speed may be delayed due to this. For restrictions on imported goods, please check with local customs. We will not be responsible for any goods that cannot be cleared.
Overseas Transaction Fees
Once the transaction is confirmed, the issuing bank of the credit card may charge you an overseas transaction fee, the amount will depend on the price and terms set by the bank. For handling fees for overseas transactions, please check with your card issuing bank. Plus, our prices are marked as HKD initially. There'd be exchange rate when you check out in foreign currency, which depends on the periods and your issuing bank at that time.
When we send out your order, you will receive SMS or email notification of the waybill number to facilitate tracking of the order.
Please contact our customer services for the estimated arrival date of individual product. The predicted arrival date may not be accurate due to uncontrollable factors, such as delivery delays, production delays etc. If your orders include other products available, we'd hold the order in our warehouse until the entire order is ready. If you need assistance on the order, please contact our customer service.